Thinking Journal

Why did some companies act?

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Looking at Amazon and DBS led me to ask how they connected responsibility across teams. Reported results and the durability of a practice call for separate evidence.

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Reading about Amazon and DBS shifted my attention to how responsibility moved across teams. A reported result tells me what the company says happened at one point in time. To understand whether the practice survived a reorganization or could work elsewhere, I would need to look for different evidence.